Instructions for Ushers

Download the instructions
Usher instructions (PDF)

Before the service

Look for supplies in the Usher cabinet behind the Narthex TV on the left side.

  1. Arrival - Arrive 30 minutes before the service begins. Please wear soft-soled shoes.
  2. Temperature - Check the temperature. To adjust the heat, use the thermostat to the left of the doors to Chapman Hall. Simply push the up or down arrow until you reach the desired temperature. Do not push Hold. To further cool the room, open the exterior doors.
  3. Nametags - Put on your nametag and a “Hospitality Team” badge which you will find in the Ushers cabinet.
  4. Orders of Service - Assemble the Orders of Service. Put the handouts inside each copy. Handouts may include flyers about special events, song sheets, or other information. Do not stuff the Donation Envelopes.
  5. Chapman Hall
    • Collection baskets and cash bag - Verify that you have four round baskets for collection and a cash bag. The cash bag should contain an Attendance Form and an Ushers’ Collection Report. Both forms should identify the date and service time. If a form is missing, get one from the right side of the long counter in the Copy Room.
    • Ribbons – Place ribbons on the last two rows of chairs on both sides of the center aisle to reserve seats for latecomers.
    • Hymnals and Songbooks - Check the Order of Service to determine which hymnals and songbooks will be needed. Place the books on every other seat or so. If gray hymnals are used, place large-print copies on top of the sound system for easy access. Leave the hymnal cart by the Audio-Visual desk.
    • Lights - If appropriate, turn on all Chapman Hall lights, including the light over the podium. The switch is next to the podium on the piano side and close to the floor.
  6. Missing volunteers - If the Greeters or Welcome Desk volunteers have not arrived, assist as needed in finding replacements.

Other supplies for special needs

Braille song sheets, activity packets for children, and tissues are available at the Welcome Desk.

Hearing Assistance Devices are available at the Audio-Visual Desk.

There is a first-aid kit in the left drawer under the pass-through in the kitchen, and a large first-aid box is on the counter by the kitchen hand-washing sink.

Cleaning rags and paper towels are in the kitchen.

Before the service

15 minutes before

Stand by the doors to Chapman Hall and pass out Orders of Service and for those who want one, provide donation envelopes. Those who are planning to put cash in the offering basket would take a donation envelope if they want their contribution to be included on their statement of donations to EUUC.
Tell people with babies that they are welcome to be with their children in either Chapman Hall or the Infants room.

5 minutes before

Hit the gong. Do not sound it again.

2 minutes before

Hit the gong again. Close one door in each set. Flash the Narthex lights twice.

When the service begins

When the minister or worship associate is ready to start the service, they will sound a chime. This is your cue to promptly shut the doors.

One Usher enters Chapman Hall and removes the ribbons. This person helps latecomers find seats.

The other Usher stays in the Narthex for five or ten minutes. During the Prelude let latecomers in as needed.

Please do not open the doors during meditations or other especially quiet times. Before going into Chapman Hall:

  • Assess the noise level in the Narthex. If necessary, gently remind people to speak in quiet voices.
  • If necessary adjust the volume level for the Narthex speakers. It should be easy for people in the Narthex to hear the service. The control is in the corner behind the Book Store.

During the Service

The Offering

When the offering is introduced, go to the front of the church. Each Usher serves half of Chapman Hall. Do not walk between the Choir and the Choir Director. Place the offering, including unopened donation envelopes, into the cash bag and keep it with you in Chapman Hall until after the service.


During the service, count the number of people in Chapman Hall, the Infants room, Narthex, and kitchen. Include children if they do not leave for classes. Complete the Attendance Form and put it in the cash bag.


If noise is carrying into Chapman Hall, please try to remedy the problem. If there is a disruption in Chapman Hall, attempt to resolve the issue. If necessary, point out to parents in the Infants room that pounding on the window or window ledge can be heard in Chapman Hall. Handle any emergencies.

After the Service

Take the Cash Bag to the copy room next to the church office. Shut and lock the door. Other people should not be in the room while you are counting. Do not count money in open or unlocked areas like the Narthex or a classroom.

Complete the Ushers’ Collection Report found in the cash bag. Instructions are on the back of the form. Do not open donation envelopes. Do not write a total amount for the checks. Make sure the service time is on the form. Be sure both ushers count the money separately and sign the reports.

Place the cash, checks, the Usher’s Collection Report, and the Attendance Form in the cash bag and push it through the slot in the door to the Congregational Administrator’s office.


Collect any returned Orders of Service. If there is another service today, place the gently used Orders of Service with the others for the next service. After all services are over, recycle the Orders of Service.

Remove any debris left behind in Chapman Hall — especially coffee cups.
Make sure all candles are snuffed.